You know what would be SO cool? If you could complain in your public lifestream (twitter, facebook, google buzz, whatever) about a problem you were having with a company, and get an automatic reply telling you how to fix it. So there's a web crawler that looks for references and parses them, and companies subscribe to a feed of their mentions and provide responses for the FAQ, and an automated response gets sent to whoever complained. This would save people so much time. I'll give you a couple of examples: #helpmefixit! the rubber rotor melted on my kitchenaid blender, tell me where to buy a new one! or #helpmefixit! Where can I recycle old computers near 10026? I know this kind of help happens informally from people on Twitter all the time, but I want the companies to see the volume of complaints about certain things so they know which areas to focus on, so this needs to be automated. Anyone working on this?